Problem with template installation
Problem with template installation
7 years 5 months ago - 7 years 5 months ago
Hello,
I'm new here in the community, I do not know if I'm posting in the right area.
Otherwise, I'm sorry.
I asked 9themestore.com for a template www.9themestore.com/index.php/our-themes...plates/nts-kminigame
I made the payment and received the download link via email. I made the download and then extracted it to a folder, so it was named nts_kminigame.zip then I went to my joomla panel, component, kunena and then template to perform the installation, even doing all this it presents the error: (File template.xml absent in the template file, it was not possible to install this template) as you can see in the link below.
gyazo.com/70136625929e2a3aea04010c84d9587a
Is this error due to I am using a current version of kunena? This is the first time I try to use a template in kunena.
Those who can help me will be eternally grateful. Thank you!
I'm new here in the community, I do not know if I'm posting in the right area.
Otherwise, I'm sorry.
I asked 9themestore.com for a template www.9themestore.com/index.php/our-themes...plates/nts-kminigame
I made the payment and received the download link via email. I made the download and then extracted it to a folder, so it was named nts_kminigame.zip then I went to my joomla panel, component, kunena and then template to perform the installation, even doing all this it presents the error: (File template.xml absent in the template file, it was not possible to install this template) as you can see in the link below.
gyazo.com/70136625929e2a3aea04010c84d9587a
Is this error due to I am using a current version of kunena? This is the first time I try to use a template in kunena.
Those who can help me will be eternally grateful. Thank you!
Last edit: 7 years 5 months ago by Huyen Nguyen.
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Re: Problem with template installation
7 years 5 months ago
Hi,
Currently the NTS KMinigame only support Kunena 4.x. What are you using the Kunena version? If our template does not work on your site, we will full refund money to you.
Best regards,
Currently the NTS KMinigame only support Kunena 4.x. What are you using the Kunena version? If our template does not work on your site, we will full refund money to you.
Best regards,
Huyen Nguyen
Nice Theme Store's Support Department.
Support email: 9themestore[at]gmail.com
** Please post your site url here if it has been lived **
Nice Theme Store's Support Department.
Support email: 9themestore[at]gmail.com
** Please post your site url here if it has been lived **
Please Log in or Create an account to join the conversation.
Re: Problem with template installation
7 years 5 months ago
Sorry for the inconvenience, I'm actually using it using the most current version of kunena. With this I ended up getting another template (NTS KSamurai) that supports the new version of kunena.
Please, if you can, cancel my template (NTS KMiniGame) ok?
Thank you very much!!
Please, if you can, cancel my template (NTS KMiniGame) ok?
Thank you very much!!
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Re: Problem with template installation
7 years 5 months ago
Thank you about your answer. We have just full refunded money to you. Please check your Paypal account and choose an other template for your site.
PS: The NTS KSamurai has been support two color variations (Dark color and Light color). I think, that template is good template for your site.
Best regards,
PS: The NTS KSamurai has been support two color variations (Dark color and Light color). I think, that template is good template for your site.
Best regards,
Huyen Nguyen
Nice Theme Store's Support Department.
Support email: 9themestore[at]gmail.com
** Please post your site url here if it has been lived **
Nice Theme Store's Support Department.
Support email: 9themestore[at]gmail.com
** Please post your site url here if it has been lived **
Please Log in or Create an account to join the conversation.
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