I can't update : my account has been delete -_-
I can't update : my account has been delete -_-
7 years 8 months ago - 7 years 8 months ago
Dear Support,
I have an issue concerning my account.
I have created a first account with which I bought the template NTS KBento on may the 12th 2018 (I have an ID prooving my purchase).
This first deleted without explaination.
I have created a second account named Queeny (same has this one) and it has been deleted this week without explaination too.
My situation is clear, I have bought a template with a support during two years but as all my accounts have been deleted I cannot update my template and so all my websites.
I have already send email, and posted on this forum : www.9themestore.com/index.php/forum/nts-...d-moderation-buttons , and the solution provided cannot be done because my first account with which I bought the template has been deleted, and I do not want to buy this product again.
I am waiting for your prompt support.
Regards,
I have an issue concerning my account.
I have created a first account with which I bought the template NTS KBento on may the 12th 2018 (I have an ID prooving my purchase).
This first deleted without explaination.
I have created a second account named Queeny (same has this one) and it has been deleted this week without explaination too.
My situation is clear, I have bought a template with a support during two years but as all my accounts have been deleted I cannot update my template and so all my websites.
I have already send email, and posted on this forum : www.9themestore.com/index.php/forum/nts-...d-moderation-buttons , and the solution provided cannot be done because my first account with which I bought the template has been deleted, and I do not want to buy this product again.
I am waiting for your prompt support.
Regards,
Last edit: 7 years 8 months ago by Queeny.
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Re: I can't update : my account has been delete -_-
7 years 8 months ago
Hi,
Sorry about delay. We have linked to your order to your account on our site. Log-in on our site with your account and click to the Order(s) menu to download the template latest version.
Best regards,
Sorry about delay. We have linked to your order to your account on our site. Log-in on our site with your account and click to the Order(s) menu to download the template latest version.
Best regards,
Huyen Nguyen
Nice Theme Store's Support Department.
Support email: 9themestore[at]gmail.com
** Please post your site url here if it has been lived **
Nice Theme Store's Support Department.
Support email: 9themestore[at]gmail.com
** Please post your site url here if it has been lived **
The following user(s) said Thank You: Queeny
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