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I can't update : my account has been delete -_-

Queeny's Avatar Topic Author
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I can't update : my account has been delete -_-

7 years 8 months ago - 7 years 8 months ago
#13826
Dear Support,

I have an issue concerning my account.
I have created a first account with which I bought the template NTS KBento on may the 12th 2018 (I have an ID prooving my purchase).
This first deleted without explaination.

I have created a second account named Queeny (same has this one) and it has been deleted this week without explaination too.

My situation is clear, I have bought a template with a support during two years but as all my accounts have been deleted I cannot update my template and so all my websites.

I have already send email, and posted on this forum : www.9themestore.com/index.php/forum/nts-...d-moderation-buttons , and the solution provided cannot be done because my first account with which I bought the template has been deleted, and I do not want to buy this product again.

I am waiting for your prompt support.

Regards,
Last edit: 7 years 8 months ago by Queeny.

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Huyen Nguyen's Avatar
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Re: I can't update : my account has been delete -_-

7 years 8 months ago
#13854
Hi,

Sorry about delay. We have linked to your order to your account on our site. Log-in on our site with your account and click to the Order(s) menu to download the template latest version.

Best regards,
Huyen Nguyen
Nice Theme Store's Support Department.
Support email: 9themestore[at]gmail.com
** Please post your site url here if it has been lived **
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